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order online or call 1.800.825.0750

free shipping on orders $40 & more

Ordering Information

Placing An Order

Online Credit Cards. The primary method we receive orders is via the internet. This is the preferred                 method. All online orders are processed through the Paypal secure site. You do not need to have a Paypal account to place credit card orders.


Phone Orders. If you prefer, we also accept phone orders. Call 800.825.0750 to place order. Be patient, We are a small company and do not man phones  24/7. We will return calls within 48 hours. Have your credit card information handy.

Orders By Mail. Include your shipping address and a complete description of the items you prefer. Be sure to include a phone number in case we may need to get in touch with you. Mail your check or money order to:

Cleret, Inc.
PO Box 1256
Lake Oswego, OR 97035

Methods of Payment

We accept Paypal, Visa, Mastercard, Discover and American Express. Also, we accept personal checks and money orders. However, please note that orders paid by business or personal check may be held until funds clear your bank. Credit card orders are not charged until the order ships.

Shipping Rates, Timeline & Carriers

Free Shipping Policy. Cleret provides FREE ground shipping on orders of $40 and more within the contiguous states. Orders under $40 will be charged $8.00. Free shipping is done via ground service through a carrier of our choice. Free shipping does not apply to customers in AK, HI, PR or international destinations. Shipping to AK, HI and PR is $8.00 regardless of amount. If you are shipping to an area outside of the U.S. or desire faster shipping please call us at 800.825.0750.

Shipping Timeline. Most items ship within one business day. During holidays this may increase by one day.

Shipping Carriers. Unless otherwise specified, all products are shipped by US Priority Mail, UPS Ground or UPS 2nd Day Air.

International Orders

International orders are shipped via USPS Global Priority. All orders are charged a flat $18 U.S. If you prefer another shipping method, please contact us at faq@cleret.com

Returns

We will accept returns on any item, for any reason as long as the following conditions are met:

• Returns must be made within 30 days of purchase and must be accompanied by original packaging material and accessories. We will not accept returns after 30 days of purchase.

• Returned items must be returned clean and free of any foreign material or we may refuse to issue credit.

• Customer is responsible for all shipping charges on returned items unless we shipped a damaged or incorrect item. In order to return an item, you must first obtain a Return Authorization Number (RA). To do so, please email
faq@cleret.com the reason for the return. You will then be provided with an RA number which must be marked clearly on the outside of the shipping carton. Items returned without an RA will be subject to a 10% restocking fee.

 

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